Last updated: October 2026
Introduction
These Terms and Conditions ("Terms") govern your use of the Steam & Story website and our tour booking services. By using our website or booking a tour with us, you agree to these Terms.
Booking and Payment
- All bookings are subject to availability and confirmation by Steam & Story.
- A 30% non-refundable deposit is required to secure your booking.
- The remaining balance is due 60 days before departure.
- If the balance is not paid by the due date, Steam & Story reserves the right to cancel the booking and retain the deposit.
- Payments can be made by bank transfer or credit card. Credit card payments may incur a processing fee.
Cancellations by You
- Cancellations more than 60 days before departure: Full refund minus the 30% deposit.
- Cancellations 30-60 days before departure: 50% refund of total tour price.
- Cancellations less than 30 days before departure: No refund.
- All cancellations must be made in writing (email is acceptable).
Cancellations by Us
Steam & Story reserves the right to cancel a tour in the following circumstances:
- Insufficient number of participants to operate the tour (minimum 8 travellers)
- Force majeure events (natural disasters, political unrest, pandemics, etc.)
- Safety concerns or travel advisories from relevant authorities
In the event of cancellation by us, you will receive a full refund of all payments made, or the option to transfer to an alternative tour or date.
Travel Insurance
We strongly recommend that all travellers purchase comprehensive travel insurance covering cancellation, medical expenses, personal accident, and loss of luggage. Travel insurance is mandatory for all bookings.
Health and Fitness
- Participants must be in good physical and mental health to undertake the tour.
- Some tours involve walking, stairs, and physical activity. Please review individual tour pages for mobility notes.
- It is your responsibility to inform us of any medical conditions, disabilities, or special requirements at the time of booking.
- We reserve the right to refuse participation to anyone whose health or condition may endanger themselves or other participants.
Behaviour and Conduct
- All participants must behave in a respectful manner towards fellow travellers, tour leaders, and local people.
- We reserve the right to remove any participant from the tour whose behaviour is disruptive, illegal, or endangers the safety or enjoyment of others.
- Participants removed for behavioural reasons will not be entitled to a refund.
Itinerary Changes
- We reserve the right to modify itineraries due to circumstances beyond our control (weather, transport strikes, attraction closures, etc.).
- We will endeavour to provide alternative arrangements of equal value where possible.
- Minor changes to the itinerary do not entitle you to a refund or compensation.
Responsibility
Steam & Story acts as an agent for third-party service providers (hotels, transport operators, etc.). We accept no liability for:
- Loss, damage, or delay to personal property
- Personal injury or death not caused by our negligence
- Failure of third-party services (though we will assist in resolving issues)
- Additional expenses incurred due to delays, cancellations, or itinerary changes
Passports and Visas
- It is your responsibility to ensure you have a valid passport (minimum 6 months validity beyond return date).
- You are responsible for obtaining all necessary visas and travel documents.
- We provide visa support and invitation letters as outlined in our Visa Support page, but visa approval is at the discretion of the relevant authorities.
- We cannot be held responsible for visa refusals or related costs.
Prices
- All prices are quoted in Euros (€) unless otherwise stated.
- Prices are based on current exchange rates and may be adjusted due to significant currency fluctuations (we will notify you of any changes before balance payment is due).
- Prices do not include international flights, personal expenses, or items not listed as included.
Complaints
If you have a complaint during your tour, please raise it immediately with your tour leader. If the issue cannot be resolved, please contact us in writing within 30 days of the tour's conclusion. We will investigate and respond within 30 days of receiving your complaint.
Governing Law
These Terms and Conditions are governed by the laws of the Netherlands. Any disputes shall be subject to the exclusive jurisdiction of the courts of Amsterdam, the Netherlands.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Contact
For questions about these Terms and Conditions, please contact us:
WhatsApp: +31 6 13 45 34 67
Zalo: +84 96 377 84 03