Last updated: October 2026
Introduction
Steam & Story ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or book a tour with us.
Data controller
Steam & Story is the data controller for your personal information. If you have any questions about this Privacy Policy or our data practices, please contact us via WhatsApp (+31 6 13 45 34 67) or Zalo (+84 96 377 84 03).
What data we collect
We collect the following types of personal data:
- Contact information: Name, email address, phone number
- Booking details: Tour preferences, travel dates, group size, ages of travellers
- Special requirements: Dietary restrictions, mobility needs, accessibility requirements
- Payment information: We do not store payment card details. Payment processing is handled by secure third-party payment providers.
How we use your data
We use your personal data for the following purposes:
- To process your tour booking and reservation
- To communicate with you about your booking (confirmations, itineraries, updates)
- To provide customer support and answer your enquiries
- To send you marketing communications (only with your consent)
- To improve our services and website
- To comply with legal obligations
Legal basis for processing
We process your personal data based on the following legal grounds:
- Contract performance: To fulfil our obligations under your booking contract
- Legitimate interests: To improve our services and prevent fraud
- Consent: For marketing communications and non-essential data processing
- Legal obligation: To comply with tax, accounting, and other legal requirements
Data sharing
We may share your data with the following third parties:
- Service providers: Hotels, transport providers, and other partners necessary to deliver your tour
- Payment processors: Secure payment gateways for processing payments
- IT service providers: Hosting, email, and other technical services
We do not sell your personal data to third parties for marketing purposes.
Data storage and security
We store your data securely using industry-standard security measures. Your data is stored in databases located in the European Union. We retain your data for as long as necessary to provide our services and comply with legal obligations, typically for up to 7 years after your tour concludes.
Your rights
Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have the following rights:
- Right to access: Request a copy of your personal data
- Right to rectification: Request correction of inaccurate data
- Right to erasure: Request deletion of your personal data
- Right to restrict processing: Request limitation of how we use your data
- Right to data portability: Request transfer of your data to another service
- Right to object: Object to processing based on legitimate interests
To exercise these rights, contact us via WhatsApp (+31 6 13 45 34 67) or Zalo (+84 96 377 84 03). We will respond to your request within 30 days.
Data deletion
You can request deletion of your personal data at any time by contacting us via WhatsApp (+31 6 13 45 34 67) or Zalo (+84 96 377 84 03). We will delete your data unless we are required to retain it for legal or contractual obligations. If you have an active booking, we will retain necessary data until the tour is completed and any post-tour obligations are fulfilled.
Cookies
Our website uses cookies for analytics and to improve your browsing experience. You can manage cookie preferences through your browser settings. We use Cloudflare Web Analytics, which collects anonymised usage data to help us understand how visitors use our site.
International data transfers
If you are located outside the European Union, by providing your data to us, you consent to its transfer to and processing in the EU. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact us
If you have any questions about this Privacy Policy or our data practices, please contact us:
WhatsApp: +31 6 13 45 34 67
Zalo: +84 96 377 84 03